Terms & Conditions

OVERVIEW

This website is operated by Yovi`s Kitchen LTD. Throughout the site, the terms “we”, “us” and “our” refer to Yovi`s Kitchen LTD. Yovi`s Kithen LTD offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. 

These are the terms and conditions on which our company Yovi`s Kitchen LTD supply products to you via our website (www.yoviskitchen.com). Please take the time to read these Terms and Conditions, as they include important information which applies to you.

 

Please read these terms and conditions carefully before ordering as these terms will apply to any orders you place.

By placing an order, you agree to be bound by these terms and conditions.

If you have any questions relating to these terms and conditions please contact us via our website (www.yoviskitchen.com) before you place an order.

 

ACCURACY AND COMPLETENESS

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

 

ORDERING

Currently you can order meals from Yovi`s Kitchen LTD only via our website (www.yoviskitchen.com). 

You have to agree with our Terms and Conditions before you can Check out.

Our ordering cut off time is 21:00 the day before the delivery.

Allergen information for our meals is available on our Menu. It is your responsibility to make yourself familiar with them. It is your responsibility to let us know if you have any food allergies. We use all 14 allergens in our kitchen!

It is your responsibility to make sure that you have provided us with accurate and relevant information so your order can be delivered to you.

It is your responsibility to make sure that we or our contractors will have some car parking access as may be required to deliver your order.

It is your responsibility to make sure that you or an authorized person will be available at the location specified by you to receive the order at the allotted time.

If your payment is not authorized, your order will not be sent through to us and it will not be fulfilled.

Before you place an order make sure you are familiar with our order and delivery days.

There is a minimum order of 4 meals. If you order less meals you will receive an automatic refund and your order will not be processed. You will be charged £1 transaction fees.

CANCELLATIONS

If you would like to cancel your order, please let us know 24hrs before the delivery time. If you cancel your order, your payment will still be processed. We will process refunds within ten (10) working days.

You have the legal right to receive a refund or a replacement if you believe that any of our products are not fit for consumption or not as described. In this case, please contact us to discuss this further.

PRODUCTS

Our products are freshly prepared and although we try our best to be consistent shapes and sizes may vary.

We do use nuts in some of our products. It is your responsibility to make yourself familiar with the Allergens in each product. We cannot guarantee that our products are 100% free from any of the food allergens.

You can find the allergens in each meal on our Menu page. You will receive allergen information with each meal, plese make sure you are familiar with the allergens once you receive your meals.

We can prepare vegetarian food, however we do not have a designated preparation or cooking area on our kitchen for vegetarian food only. If you have any dietary requirements or allergens, please make sure to let us know before you check out and we will take all reasonable steps to avoid any cross contamination.

We are aiming to source all of our vegetables locally and to offer organic products to our customers, however depending on the season and availability we may not always be able to do so.

 

DELIVERIES

We deliver on Mondays and Wednesdays between 16:00-18:30h in Hemel Hempstead, Berkhamsted, Flaunden, Chipperfield, Sarratt, Kings Langley and Bovingdon. Our delivery service is currently free of charge.

Although we do our best to always be on time, sometimes this might not be possible due to the weather and traffic conditions.

PROHIBITED USES

You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any regulations and laws; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) for any obscene or immoral purpose; or (j) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. 

THIRD PARTY RIGHTS

No one other than a party to these terms and conditions shall have any right to enforce any of its terms and conditions.

LAW AND JURISDICTION

Any dispute or claim arising out of or in connection with your order or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Privacy Policy

PERSONAL DATA

We work hard to ensure that an individual’s personally identifying information (PII) is kept private, and that we meet all legal and compliance specifications when it comes to your data.

 

What personal information do we collect, why do we need it and where do we collect this from?

As part of your use of our website we need some information from you in order to be able to complete your order. Depending on the services, products or information you request from us, we may collect the following personal information from you as a result of your use of this website, when you complete your order or when you correspond with us:

  • your name, address, email address, telephone number and other contact details;

  • your bank account details or other payment or financial information;

  • a record of any correspondence you have with us;

  • online identifiers including IP address and cookies.

 

How do we use your personal information?

We will use the information we hold about you for the following purposes:

  • to be able to link your order to you

  • to be able to deliver your order to you

  • to be able to process refunds if needed

  • to answer your queries

  • to send you our Newsletter, Offers or Updates, if you have subscribed to receive those

  • to be able to recognize your loyalty and make sure we show our gratitude to you

 

Who do we share personal information with?

We will only share your personal information with any person with legal or regulatory power over us (such as the Financial Conduct Authority, Police or the Serious Fraud Office) that may require disclosure on legal grounds.

How do we keep your personal information secure?

We store the information you provide about yourself in a secure database and take appropriate security measures to protect such information from unauthorised access. For example, we have adopted internal data protection procedures and trained our staff on them with a view to preventing breaches of security.  Public access to your information via this website is protected by a login using your user ID and password. You should ensure that these are kept secret and not divulged to other people.

Our hard copies of your purchase receipts, contain your personal information. These are kept locked with no access to unauthorised people.

You recognise that your use of our website is entirely at your own risk. As our website is part of the world wide web, which is inherently insecure, we cannot guarantee the information you supply will not be intercepted while being transmitted over the internet. Accordingly, Yovi`s Kitchen LTD has no responsibility or liability for the security of personal information transmitted via our website.

 

How long will we store your information for?

We will only retain your Information for as long as is necessary for the purpose or purposes for which we have collected it.

 

What are your rights?

You have the following rights in relation to how we use your information. If you’d like to exercise these rights please contact us using our “Contact Us” page

  • you have the right to know if we are using your information and, if so, the right to access it and information about how we are using it. 

  • you have the right to request a copy of the information we hold about you.

  • you have the right to require us to rectify any errors in the information we hold about you.

  • you have the right to require us to delete your information if our continued use is not justified.

  • in some circumstances, although you may not be entitled to require us to erase your information but may be entitled to limit the purposes for which we can use your information.

 

Changes to this Privacy Policy

Please note that this policy will be reviewed and may be changed from time to time. Any changes we may make to our privacy policy in the future will be posted on this page.

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